Download and update MSI official website’s driver version. Note: please uninstall the existing driver before performing a new driver installation process. Running a Windows Update could also fix the problem. Comparing with the chip vendor’s driver version, the vendor will release the newest version on their website, which can also be used as an option. It is recommended to install the driver released on MSI official website, which has been running a full testing to make sure it is fully compatible to our product. We recommend you to uninstall the current driver before installing the new driver. Note: if your PC has no embedded or integrated CPU graphics, try cross-testing with another PC to confirm the cable/monitor functions/p> If the screen remains in black, that means the problem is with the motherboard not the graphics card./p> Remove the graphic card and assemble again to make sure the PCIe pins are well-attached to the motherboard.Ĭonnect the display cable directly to the motherboard, use the integrated CPU graphics to start up the PC. (If the graphics card has multiple separate connectors, please load all of them to make sure the power is fully supplied) The 6pin or 8pin power connector is properly inserted to the graphics card. Make sure the graphic card is tightly attached to the motherboard PCI-E slot. If the problem persist, please go with software troubleshooting methods. 
It is recommended to do the hardware troubleshooting first, check the power connectors and graphics card installation. When the application or the program crash occurs, it means the issue caused under the OS environment, the PC boots normally to the Windows.
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